Ali Sabry

• More than 10 years of experience in Information Technology and Network Services. 
• Troubleshooting all the types of new and old Servers, Systems and Computers. 
• Long experience in install, setup and service (HP, Dell, Compaq, IBM, NAS, SAN, Barracuda, Synology) for the new, old generation and network related products. 
• Operate in the complex technical disciplines and planning for the solutions. 
• Ability to effectively handle multi-task levels of responsibility. 
• Excellent presentation and communications skills, well presentable. 
• Strong organizational skills to manage the work, office tasksanddocuments. 
• Long experience in working in the international and global companies inside and outside the country.
• Flexible and strong ability to work over times, rotations inside/outside cityand night shifts.

Talabat for General Trading and Electronic Commerce Ltd (online food ordering company)

Iraq-Erbil                                                                                                                               (2021- 2022) 

IT Helpdesk Administrator II \ Office Admin

Mainly responsible on the help desk support for the computers, software, hardware, servers, network infrastructure and reporting to the head quarterin UAE, using the Jira ITSM toolsfor the ticket system, responsible on more than 100 users deployed in 4 locations within Iraq (Erbil, Duhok, Sulaimania, Baghdad) and also supported the other company branches in the other countries remotely when needed, coordinating with the vendors, suppliers.

• Microsoft international certificates and letters (MCSE, MCSA, MCTS, and MCP) certified since 2008. 
• United Nations-UN/UNRWA certificates on course completion in Syria issued in 2010. 
• Business management course from European-Syrian training center issued in 2010. 
• Autodesk certificates from New Horizons computer learning centers in Syria issued in 2010. 
• Letter of appreciation from ExxonMobil Energy Company in Iraq-Erbil issued in 2013. 
• Letter of appreciation from Map Group Company in Iraq-Erbil issued in 2013. 
• Cisco CCNA Certification from Sites Power Institute in UAE issued in 2014. 
• Nordic Medical Services Certification in Iraq-Erbil issued in 2014. 
• Letter of appreciation from PIRMAM Group Company-IT solutions in Iraq-Erbil issued in 2014. 
• IELTS Academic English Certification with 6.5 score from Cambridge-Iraq-Erbil issued in 2014. 
• Attendance certificate for training course from Kurd Sky Company issued in 2016 
• Training course certification from SICURO Company in UAE issued in 2017, 2018, 2020. 
• Data Analyst Track certified from UDACITY Institute by the 1 Million Arab Coders Initiative in 2018. 
• Certificate from AMIDEASTinIraqi Preneurs from Ruwaad Al-Iraq for completing the challenge in the last top level in 2019.
• Letter of appreciation from Gulf Keystone Petroleum Company in Iraq-Erbil issued in 2020. 
• Certified from Cambridge International School Examination Center in 2020.
• Certified from the Canadian institute on the Project Management PM course issued in 2021