Ahmed Hassan

▼ Employment History 

Eurodesign, Iraq, Basra, WQ2 – as Telecom Specialist

1. February -2022, 14- August -2022)

• Manage, supervise and provide technical advice on telecommunications systems (radio, IP phone, DECT Handsets Alcatel-Lucent Enterprise.
• Receive feedback, identify users’ needs and requirements and mobilize existing technology to meet their criteria.
• Document plans, requests, activities and specifications and report on them.
• Program features, design networks and systems and allocate resources as necessary.
• Monitor and test systems and peripheral equipment and troubleshoot problems.

Eurodesign, Iraq, Basra, WQ2 – as AWS SPECILIST 

(10- August-2021, 1- February -2022)

• Install operate system like (windows 10, Linux...) upgrade &update 
• MacAfee activation and encryption.
• Maintains and troubleshooting laptops 
• Provide remote support by ticketing system (service desk) 
• Active directory & user policy 
• Manage device by SCCM

VIZOCOM, Iraq, Basra, (ZFOD) as -IT Engineer

(11 Nov-2019, 20- November- 2020)

Installation:

• HPE 3par, Synergy 1200 Frame, store Once, Symantec (SEP)
• VMware ESXI (5.5 – 6.0 - 6.7) 
• Cell manger server 
• Media sever 

Configuration: 

• File share 
• Backup Job (VM, SQL, Shared Area…)
• Migration vCenter from 5.5 to 6.7
• Integration Symantec with file share 

METCO, Iraq, Basra as - IT Voice Engineer   

(April 2016 – Feb 2019)

•   Zain call center Operation (AIC, CMS, CM, IVR, ACR, ASM and SBC)
• Voice Gate-way 
• LAN network. 
• Avaya IP office v5 support 

Zain Iraq Call center as - Agent

(Dec 2012 – April 2016) 

• Receiving customer calls.
• Customer service. 
• Reporting technical issues to back office. 

▼ Education 

• Basra university Physics – B.Sc. 

Graduation year: 2011 

• Al-kunooz College – Communications Engineering – B.Sc. 

Graduation year: 2019 

• Electrical Engineering Technical College – M.Sc. Computer Technologies Engineering

Graduation year: 2022