ADPE/Service Desk Admin II - Iraq, العراق - Vectrus

وصف

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness.

Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

The ADPE-Service Desk Administrator II leads a team of people at a smaller site.

In addition, this position leads a team in the front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues.

Customers contact the Service desk in person, by phone, using Remedy or via email.

This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups.

Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate.

The ADPE-Service Desk Administrator installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office Suites; troubleshoots and resolves network connectivity issues at the desktop level; and joins personal computers (PCs) to local domains as required.

The Administrator configures local PC connections to network printers; troubleshoots Microsoft Exchange Server connectivity issues; and installs and troubleshoots other software and peripheral devices as required by the customer.

Additionally this position may also monitor Tier 1/2 server operations and performance using appropriate software applications and tools.

The Administrators shall be the Point of Contact for all local enterprise systems issues (regardless of classification), create and/or manage trouble tickets, and monitor status and report outages to RNOSC Operations.

Excellent customer service skills are mandatory.


Program:
OMDAC-SWACA

This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program

You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.

Responsibilities

• Acts as Site Lead/POC for all people working on site.
• Leads a team of ADPE and Service Desk Administrators.
• Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.
• Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
• Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office Suites. Troubleshoots all other site authorized software with IMOs and users.
• Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS administration.
• Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
• Operates and maintains all aspects of server administration to include but is not limited to Microsoft 200X Active Directory, WINS, DNS, DHCP, print queues etc.
• Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.
• Installs and configures network printers.
• Joins client computers to Microsoft Active Directory domains.
• Configures Microsoft Outlook and manages personal folders in all versions of Outlook.
• Installs, configures, and maintains security software on military computer systems.
• Repairs and maintains desktop and laptop hardware.
• Daily administration of Exchange 200X servers and Outlook Web Access.
• Proficiency in Microsoft SMS, MOM, SCCM and WSUS.
• Performs VERITAS Backup Exec to conduct file server Backup / Restores.
• Maintain Systems Availability and perform regular maintenance on equipment.
• Proficient at hardware maintenance and troubleshooting of various vender Server platforms including Dell, HP, LTO tape library, fiber switch, and SANs.
• Maintaining antivirus / security requirements by the US Army standards and regulations.
• Provides user and Microsoft Exchange account maintenance as required.
• The work environment will be 95% indoors and 5% outdoors.
• Perform additional duties as assigned.

Qualifications

• Qualifications:
• Education / Certifications:

One year of related experience may be substituted for one year of education if degree is required.

• Degree in Information Technology (IT) or a related field is preferred.
• This position requires candidates to adhere to DoD All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.

The authorized certifications for this job title are listed as follows:

• IAT Level:

Baseline - IAT II, CE - IAT I


BASELINE:
Cisco:
CCNA Security

Cisco:
CCNP Security

Comp


TIA:
A ce

Comp


TIA:

CASP ce:
Advanced Security Practitioner

Comp


TIA:

CySA ce:
Cybersecurity Analyst

Comp


TIA:
Network ce

Comp


TIA:
Security ce


GIAC:

GCED:
Certified Enterprise Defender


GIAC:

GCIH:

Certified Incident Handler:
Certified Incident Handler


GIAC:

GICSP:
Industrial Cyber Security Professional


GIAC:

GSEC:
Security Essentials


ISACA:

CISA:
Certified Information Systems Auditor

ISC2:

CISSP (or Associate): Certified Information Systems Security Professional

ISC2:


SSCP:
Systems Security Certified Practitioner

COMPUTING ENVIRONMENT (CE):

Comp


TIA:
Server

Microsoft:

365
Certified:
Enterprise Administrator Expert

Microsoft:

365
Certified:
Messaging Administrator Associate

Microsoft:

365
Certified:
Modern Desktop Administrator Associate

Microsoft:

365
Certified:
Security Administrator Associate

Microsoft:


Certified:
Azure Administrator Associate

Microsoft:


Certified:
Azure Database Administrator Associate

Microsoft:


Certified:
Azure Security Engineer Associate

Microsoft:


Certified:
Azure Solutions Architect Expert

Microsoft:


Certified:
Identity and Access Administrator Associate

Microsoft:


Certified:
Information Protection Administrator Associate

Microsoft:


Certified:
Security Operations Analyst Associate

Microsoft:


MCSA:
SQL 2016 Database Admin

Microsoft:


MCSA:
SQL 2016 Database BI Development

Microsoft:


MCSA:
SQL 2016 Database Dev

Microsoft:


MCSA:
Windows 10

Microsoft:


MCSA:
Windows Server 2012

Microsoft:


MCSA:
Windows Server 2016

Microsoft:


MCSE:
Cloud Platform and Infrastructure

Microsoft:


MCSE:
Core Infrastructure

Microsoft:


MCSE:
Database Management and Analytics

Microsoft:


MCSE:
Enterprise Devices and Apps

Microsoft:


MCSE:
Private Cloud 2012

Microsoft:


MCSE:
Productivity Solutions Expert

Microsoft:


MCSE:
Server Infrastructure 2012

Microsoft:


MCT:
Certified IT Professional

Microsoft:


MCT:
Certified Systems Administrator

Microsoft:

MD-100: Windows Client

Microsoft:


MTA:
Microsoft Technology Associate

Microsoft:


MTA:
Windows Server Administration Fundamental

Experience:

The ADPE/Service Desk Administrator II is required to be an expert in all functions IAT Level I positions relating to a Windows Server operating system environment.

The ADPE/Service Desk Administrator must be able to apply extensive knowledge of a variety of the IA field's concepts, practices, and procedures to ensure the secure integration and operation of all enclaves (NIPR, SIPR, etc.) systems.

Must be able to rely on extensive experience and judgment to plan and accomplish goals for the enclave environment.

At least two years of supervisory or lead experience is preferred.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual.

This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace.

Vectrus is an Equal Opportunity /Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability.

EOE/Minority/Female/Disabled/Veteran.