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Education:

ITT Technical Institute  / Kansas City, MO
Associate Degree- Computer Networking Systems
Graduation Date: December 2012 

University of Technology / Baghdad, Iraq
bachelor’s degree- Chemical Engineering        
Graduation Date: July 2003

Cisco Certified Network Associate CCNA / Routing and Switching
Oct. 2015 - Oct. 2018

              

Experience:

Mastercard
Network Operation Analyst II / Team Lead 
Kansas city, MO / Jul. 2018 – Current

                                                                                                                 

  • 24/7 Monitoring to customers transactions and Mastercard Corporate Offices Networks 
  • Provide 2nd level support for critical & time-sensitive incident determination & resolution covering thousands of devices in the MasterCard Data Center locations and Customer Sites
  • Implement of Check Point Firewalls security policies and Switch configuration changes.
  • Resolve network communications and operations problems impacting customer
  • Create or update documentation to support the environment as required
  • Coordinating and supervising contractors and vendors for Network Issues and Data Center projects
  • Managing TRT/Bridge calls for Critical alert resolution

 

Mastercard
Network Operation Senior Technician
Kansas City, MO / Mar. 2017 – Jul. 2018                                                                                                          

 

  • Monitor and troubleshoot customer transactions and Corporate Offices Networks 
  • Route traffic to back up circuits or to disaster recovery sites to ensure healthy and stable network flow
  • Preform Servers updates, changes, and service requests 
  • Escalate customers internet issues to the service providers and work with provider to resolve remotely or onsite if necessary.
  • Coordinate with customer and follow up with provider to ensure technician dispatch and part delivery to customer sites on timely manner.

 

AT&T                                                                                                                           
Installation Technician 
Kansas City, MO / June 2016 – Sep.2017                                                                                                                                

 

  • Install, maintain, and troubleshoot Direct TV/U-Verse IPTV, High speed internet and VoIP phone service for both residential and commercial customers.
  • Install and troubleshoot home media servers and theaters, gaming consoles, portable devices, computers and printers that’s include connection settings and configuration, software updates and File/print sharing.
  • Troubleshoot and maintain network cross boxes and service terminals including fiber optic and twisted pair technologies.
  • Test and monitor customer network performance to insure good real time quality, line load balance, and noise interference.
  • Perform required training and tasks as assigned.

 

CompuCom Systems, Inc.
IT Field Technician
Kansas City, MO / May 2014-Sep. 2015

 

  • Provide onsite/phone technical Support to over 50+ Walmart, Home Depot, Dick’s Sporting Good, Target, and T-Mobile Retail stores. 
  • Install data center's routers, servers, switches, access points and storage media devices.
  • Troubleshoot access points and VOIP network connectivity.
  • Monitor physical conditions including temperature, humidity control and power supplies.
  • Setup and maintain network rack components such as cabling, sockets, patch panels and cable trays.
  • Troubleshoot, repair and maintain network multi-function printers.
  • Respond to telephone calls, emails and personnel requests for technical support.
  • Process, track and monitor part shipments to ensure timely resolution.
  • Write daily evaluation reports.

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