تجربة
Mastercard
Network Operation Analyst II / Team Lead
Kansas city, MO / Jul. 2018 – Current
- 24/7 Monitoring to customers transactions and Mastercard Corporate Offices Networks
- Provide 2nd level support for critical & time-sensitive incident determination & resolution covering thousands of devices in the MasterCard Data Center locations and Customer Sites
- Implement of Check Point Firewalls security policies and Switch configuration changes.
- Resolve network communications and operations problems impacting customer
- Create or update documentation to support the environment as required
- Coordinating and supervising contractors and vendors for Network Issues and Data Center projects
- Managing TRT/Bridge calls for Critical alert resolution
Mastercard
Network Operation Senior Technician
Kansas City, MO / Mar. 2017 – Jul. 2018
- Monitor and troubleshoot customer transactions and Corporate Offices Networks
- Route traffic to back up circuits or to disaster recovery sites to ensure healthy and stable network flow
- Preform Servers updates, changes, and service requests
- Escalate customers internet issues to the service providers and work with provider to resolve remotely or onsite if necessary.
- Coordinate with customer and follow up with provider to ensure technician dispatch and part delivery to customer sites on timely manner.
AT&T
Installation Technician
Kansas City, MO / June 2016 – Sep.2017
- Install, maintain, and troubleshoot Direct TV/U-Verse IPTV, High speed internet and VoIP phone service for both residential and commercial customers.
- Install and troubleshoot home media servers and theaters, gaming consoles, portable devices, computers and printers that’s include connection settings and configuration, software updates and File/print sharing.
- Troubleshoot and maintain network cross boxes and service terminals including fiber optic and twisted pair technologies.
- Test and monitor customer network performance to insure good real time quality, line load balance, and noise interference.
- Perform required training and tasks as assigned.
CompuCom Systems, Inc.
IT Field Technician
Kansas City, MO / May 2014-Sep. 2015
- Provide onsite/phone technical Support to over 50+ Walmart, Home Depot, Dick’s Sporting Good, Target, and T-Mobile Retail stores.
- Install data center's routers, servers, switches, access points and storage media devices.
- Troubleshoot access points and VOIP network connectivity.
- Monitor physical conditions including temperature, humidity control and power supplies.
- Setup and maintain network rack components such as cabling, sockets, patch panels and cable trays.
- Troubleshoot, repair and maintain network multi-function printers.
- Respond to telephone calls, emails and personnel requests for technical support.
- Process, track and monitor part shipments to ensure timely resolution.
- Write daily evaluation reports.
التعليم
ITT Technical Institute / Kansas City, MO
Associate Degree- Computer Networking Systems
Graduation Date: December 2012
University of Technology / Baghdad, Iraq
bachelor’s degree- Chemical Engineering
Graduation Date: July 2003
Cisco Certified Network Associate CCNA / Routing and Switching
Oct. 2015 - Oct. 2018
وظائف بالقرب من Baghdad, Al Rusafa
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