Hawkar Jamal Mohammed Amin

Experienced administrative and IT Support specialist with a strong background in government,
private sector, and international organizations. Proficient in managing schedules, coordinating
logistics, delivering IT support, and overseeing daily office operations. Trilingual in English, Kurdish,
and Arabic. Known for strong organizational, communication, and interpersonal skills. Detailoriented,
dependable, and effective in supporting high-level teams.

Office Administrator & IT Specialist
Ministry of Interior – Nationality Directorate, Department of National ID card Sulaymaniyah
Jan 2016 – Present
x Manage official schedules, appointments, and office logistics.
x Work directly with the manager of department and coordinate meetings and events, handle
correspondence, and maintain office files.
x Assist with visitor coordination, document control, and staff support.
x Supervise data entry employees, the auditor, and accountant in creating national ID card for
citizens.
x Act as contact person between Sulaymaniyah and Baghdad for reporting and solving
problems.
x Accompany the manager occasionally during formal visiting inside and outside city.
x Provide IT support for hardware, printers, biometric systems, and servers, using ticketing
tools or by phone.
x Maintain IT equipment and resolve user issues; oversee small-scale procurement.
Part-Time (Freelance) Exam Invigilator
British Council, Sulaymaniyah
Nov 2021 – March 2025
x Set up exam venues and guide candidates according to strict procedures.
x Supervise candidates and handle examination issues professionally.
x Support logistical and communication tasks on exam days.
Accountant & HR Assistant (Part-Time)
Vary Pharmacy, Sulaymaniyah
Sep 2016 – Dec 2024
x Managed budgets, payments, and employee attendance.
x Coordinated events.
x Assisted recruitment, updated records, and handled payroll and banking tasks.
x Provided IT Support for users in their Laptop, mobile phone, and printers problem.
x Managed Office 365 solution including creating, deleting, and editing users.
ICS Support Specialist
Genel Energy (Oil & Gas), Sulaymaniyah
Mar 2014 – May 2015
x Installed and maintained IT systems and networks.
x Provided technical support and user onboarding.
x Managed inventory, handled CCTV systems, and conducted training.
x Performed user training.
x Responded in a timely manner to service issues and requests.
x Setting up accounts for new users.
Network Specialist
Iraqcom Technologies, Sulaymaniyah
Aug 2011 – Mar 2014
x End user support inside the company.
x Designing network diagram, extending network cables, installing racks, terminating RJ45
connectors, terminating copper cables patch panel, fixing network wall outlet, installing
switches, core switches, and servers into rack, terminating and supplying fiber optic cables,
for all company projects which are: Grand Millennium Hotel in Sulaymaniyah, Faruk Medical
City, Copthorne Baranan Hotel, Kurdistan Millennium Hotel.
x Configuring HP access and core switches.
x Lafarge Cement Company, IT support: working as onsite IT support, supporting around 100
employees in their printer, windows account, Lotus email, internet problem.

Education
Bachelor’s Degree in Computer Science
University of Sulaymaniyah, Iraq
2006 – 2011
Assessed as Canadian equivalency by WES (ECA#: 3224537IMM)